Family Service Toronto – Transforming a Non-Profit Program with Digital Technologies
The Ontario government’s Passport program helps adults with developmental disabilities be involved in their communities and live as independently as possible. The program is funded by the Ministry of Children, Community and Social Services (MCCSS) and serves 11 Passport agencies.
MCCSS saw the need to consolidate the payment processing for all Passport Agencies, and chose Family Service Toronto (FST), a social service agency serving the people and community of Toronto, to administer PassportONE.
The main goal of PassportONE is to process Passport funding reimbursements for adults with developmental disabilities efficiently and significantly reduce their wait time.