Help Center

Get Support at Process Fusion

Contacting Process Fusion Standard Support:

Process Fusion Standard Support is available from Monday to Friday, 8:00am to 6:00pm local time, through the following methods:

Contacting Process Fusion Premium Support:

Our team is available 24 hours a day, 7 days a week, 365 days a year by dialing:

  • 1-844-746-4734 (i.e. Ring PFI).
  • You are also able to contact us via the Incident Management Portal or by email [email protected].

To enhance your ticket/helpdesk experience, check out the SysAid User Guide link below.

Customer Support Guide

This support guide gives a high-level overview of our customer support program and details on how to contact our support team, what our support packages are, incident management processes, response times, managed application services etc.


SysAid User Guide

The user guides walkthrough how customers can log into our self-service portal through SysAid and log in any issues they may have.


Are Process Fusion and UniPrint the same company?

In 2019, UniPrint and Process Fusion merged into one company, Process Fusion. As a dynamic software company and cloud services provider, Process Fusion specializes in assisting organizations with the transformation of inefficient, paper-intensive business processes into secure, automated, and mobile-ready digital experiences. Our comprehensive solutions, including Business Process Automation, Cloud Print Management, and Healthcare Print Management, are designed to enhance operational efficiency.

As of the present moment, all products and solutions related to printing will be prominently featured on our dedicated UniPrint website, accessible at We want to assure our audience that any inquiries or expressions of interest regarding UniPrint-specific information will be seamlessly redirected to this platform. This approach ensures that our visitors effortlessly access comprehensive resources related to UniPrint's cutting-edge printing management solutions. Whether seeking information on on-premises or cloud-based printing solutions, visitors can trust, a user-friendly and comprehensive destination for their printing-related needs.