Help Center

Get Support at Process Fusion

Contacting Process Fusion Standard Support:

Process Fusion Standard Support is available from Monday to Friday, 8:00am to 6:00pm local time, through the following methods:

Contacting Process Fusion Premium Support:

Our team is available 24 hours a day, 7 days a week, 365 days a year by dialing:

  • 1-844-746-4734 (i.e. Ring PFI).
  • You are also able to contact us via the Incident Management Portal or by email [email protected].

To enhance your ticket/helpdesk experience, check out the SysAid User Guide link below.

Customer Support Guide

This support guide gives a high-level overview of our customer support program and details on how to contact our support team, what our support packages are, incident management processes, response times, managed application services etc.


SysAid User Guide

The user guides walkthrough how customers can log into our self-service portal through SysAid and log in any issues they may have.