Cloud Technology for Social Services and Non-Profits

Digital Technologies for Helping Hands

Less Paper,Manual Effort,Processes. More Time for Goals,Customers,Strategy.

Revitalize your client management process with a cloud solution tailored for the social services operations. Set you free from time consuming administrative tasks so you can focus more on client services and keep up with program governance.
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Digitally Transform Charitable Organizations
for a Bigger Impact

As a social and community service provider, you are accountable to your donor’s funding and making an impact on your community. You need a better way to help keep track of client needs, interventions, progress, and outcomes.


Improving measurable outcomes for both funders and clients to ensure long term operations.


Continually reduce administration costs while maintaining service quality and deliverables.


Enable automation to reduce staff workload throughout stages of the client journey.


Improve Client-Centric Services at Reduced Costs

Minimize Manual Efforts through Technology

As a social and community service provider, you are accountable for your donors’ funding and making an impact on your community. You need a better way to help keep track of client needs, interventions, progress, and outcomes.

Social service programs such as employment assistance, development services, youth and senior support all have unique processes that drive up operational and administrative workloads.

Disconnected technology and processes are interrupting your services from achieving their maximum potential.

We have a deep understanding in social services program delivery and have created a cloud platform that our customers can use immediately.

How Modern Technology Can Benefit Your Social Services

Our solutions include standardized models for client, case, and financial data, allowing for customized workflows and reports to meet individual program requirements.

Advanced Case Management

We have pre-built business workflows tailored for the typical social services cases. Specific workflow stages can be enabled or disabled for your operational needs upon deployment. Workflow progression is moderated by operational conditions so that client cases can be managed consistently and efficiently while key performance metrics are collected for reporting and analytics.


Help Make a Better Community and Create an Impact

Our solutions are helping more than 70,000 individuals and families to receive social benefits and administrating over $300M of social program funds. We’ve also migrated over millions of client and case records into our solutions, providing social services the visibility of client history across all programs on a single platform, enhancing their ability to scale and expand service capabilities.


Microsoft Partnership - Ready for use. Get up and running right away

Microsoft is a proponent of technologies for the non-profit sector, promoting the adoption of MS Dynamics 365 CRM, ERP and the MS Power Platform. These technologies are fully interoperable and can completely transform your operations into highly efficient digital processes.

Process Fusion compliments Microsoft products with customized ready-to-use cloud solutions for the non-profit organizations, specializing in case management of social service programs. Small and medium organizations can immediately benefit from our cloud solutions without needing lengthy time and effort to customize for the unique needs of social service programs.

User Stories

What Customers Are Saying About Us

This is Your Moment to Change and Create an Impact

Schedule a short 15-min no obligation consultation call and see how we can work together to standardize your service delivery processes.
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