As a social and community service provider, you are accountable to your donor’s funding and making an impact on your community. You need a better way to help keep track of client needs, interventions, progress, and outcomes.
Improving measurable outcomes for both funders and clients to ensure long term operations.
Continually reduce administration costs while maintaining service quality and deliverables.
Enable automation to reduce staff workload throughout stages of the client journey.
As a social and community service provider, you are accountable for your donors’ funding and making an impact on your community. You need a better way to help keep track of client needs, interventions, progress, and outcomes.
Social service programs such as employment assistance, development services, youth and senior support all have unique processes that drive up operational and administrative workloads.
Disconnected technology and processes are interrupting your services from achieving their maximum potential.
We have a deep understanding in social services program delivery and have created a cloud platform that our customers can use immediately.
Our solutions include standardized models for client, case, and financial data, allowing for customized workflows and reports to meet individual program requirements.
We have pre-built business workflows tailored for the typical social services cases. Specific workflow stages can be enabled or disabled for your operational needs upon deployment. Workflow progression is moderated by operational conditions so that client cases can be managed consistently and efficiently while key performance metrics are collected for reporting and analytics.
Our solutions are helping more than 70,000 individuals and families to receive social benefits and administrating over $300M of social program funds. We’ve also migrated over millions of client and case records into our solutions, providing social services the visibility of client history across all programs on a single platform, enhancing their ability to scale and expand service capabilities.
Microsoft is a proponent of technologies for the non-profit sector, promoting the adoption of MS Dynamics 365 CRM, ERP and the MS Power Platform. These technologies are fully interoperable and can completely transform your operations into highly efficient digital processes.
Process Fusion compliments Microsoft products with customized ready-to-use cloud solutions for the non-profit organizations, specializing in case management of social service programs. Small and medium organizations can immediately benefit from our cloud solutions without needing lengthy time and effort to customize for the unique needs of social service programs.
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