Webinar Agenda
1:00 PM — Welcome & Introductions
1:05 PM — North Grenville’s AP Modernization Journey (Fireside Chat)
1:40 PM — Live Audience Q&A
1:55 PM — Key Takeaways & Next Steps
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We wanted to improve our AP process without disrupting our existing financial systems. Looking back, there were several lessons we wish we’d known before getting started.
Carol Charlebois
Accounts Payable Clerk — Municipality of North Grenville
Meet the Speakers
Carol Charlebois
Accounts Payable Clerk - Municipality of North Grenville
Carol Charlebois serves as Accounts Payable Clerk for the Municipality of North Grenville, where she oversees invoice processing and accounts payable operations. Since implementing PF 360 Capture (formerlly CapturePoint) in 2023, Carol has helped modernize invoice processing and improve operational efficiency. Through the adoption of digital workflows, North Grenville has achieved an 80% reduction in paper invoicing, streamlining accounts payable processes and supporting a more sustainable and efficient workplace.
Daniel Cheng
Chief Digital Officer - Process Fusion
Daniel is an experienced leader of people and technology projects, with a proven ability to deliver results that help customers reach their business objectives. His strengths include building teams that provide high-quality and innovative solutions across varied industries and technologies that work together in the most productive way possible.
Key Learnings
Common accounts payable challenges facing municipalities today
The challenge that convinced North Grenville it was time to modernize
What they wish they had known before starting the implementation
How automation reduced manual data entry and paper handling
Ways invoice approvals became faster and more transparent
Mistakes to avoid if you're evaluating AP automation
Operational improvements achieved after implementation
Best practices for municipalities considering AP automation
Frequently Asked Questions
Everything you need to know before joining the session.
Will the webinar be recorded?
Yes. We’ll share the recording with everyone who registers after the webinar. Even if you can’t attend live, register to receive access to the recording and watch it at your convenience.
Can attendees ask questions?
Yes. You can submit your questions throughout the webinar using the chat. We’ll answer as many as possible during the live Q&A session at the end.
Is this a product demonstration?
No. This is an educational customer experience session, not a product demo. You’ll hear directly from a municipality about why they modernized their accounts payable process, their implementation experience, and the results they’ve achieved, along with practical insights you can apply to your own organization.
