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March of Dimes – Scaling Business Process Through Digital Transformation
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March of Dimes Canada, a premier non-profit supporting people with disabilities and illnesses, partnered with Process Fusion to overhaul a legacy IT environment. By implementing a unified Microsoft Cloud strategy, the organization successfully consolidated over 30 charitable programs into a single, scalable digital ecosystem.
The Challenge: Overcoming Complexity and Scalability Gaps
With 120 locations and over 2,000 staff members, March of Dimes Canada was outgrowing its aging infrastructure.
Legacy System Limitations: The existing Enterprise Resource Planning (ERP), used since 2003, was designed for smaller businesses and could no longer support the organization's evolving needs.
Manual Data Bottlenecks: Staff had to manually handle client data, documents, and reports, leading to significant operational inefficiencies.
Decentralized Workflows: With more than 30 independent programs, the organization lacked a "single source of truth," making data-driven decision-making difficult.
Scalability Hurdles: The lack of a modern platform threatened the organization's ability to grow and manage its $140 million annual fund effectively.
The Solution: Microsoft Cloud for Nonprofit
Process Fusion acted as the technical architect, transitioning March of Dimes Canada to a cohesive cloud environment powered by Microsoft Dynamics 365 and Azure.
Consolidated Case Management: Replaced decentralized filing with a holistic approach, bringing all client history across all programs under one platform.
Agile Implementation: Applied a phased Agile methodology to design customized workflows for critical programs like Employment Services and Home and Vehicle Modification.
Automated Financial Workflows: Introduced electronic invoice submission and automated batch billing, reducing task times from days to mere minutes.
Seamless Data Migration: Successfully migrated millions of records from multiple legacy systems while cleansing data to remove duplicates.
The Impact: Scaling Services Without Increasing Headcount
The digital transformation provided a "substantial efficiency gain," allowing the organization to do more with its existing resources.
Key Result Area | Strategic Outcome |
Operational Elasticity | Managed a 50% increase in government funding for HVMP without needing additional staff. |
Efficiency Gains | Prepared payments and bills in minutes instead of days through automation. |
Data Visibility | Achieved a consolidated view of client history across 30+ operational programs. |
Funding Accuracy | Enabled accurate fund balance forecasting to maximize community benefits without overspending. |
"Dynamics 365... greatly helped improve IT operations. We don't have to worry about the backend infrastructure... Instead, we can focus on the business requirements and implement solutions for the business divisions."
— IT Director, March of Dimes Canada
Future-Proof Your Non-Profit Mission
Is your organization ready to leave legacy systems behind? Download the full case study to learn how our "Agile" approach to Microsoft Cloud implementation can help you scale your impact.
