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How Guardian Computer Streamlined Printing Operations and Reduced Support Tickets
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Guardian Computer, a premier Managed Services Provider (MSP) based in the United States, faced the complex challenge of maintaining reliable printing operations for high-demand clients—including hospitals—while transitioning to a serverless, cloud-first architecture. By implementing PF 360 Print, Guardian Computer successfully eliminated traditional print servers, reduced support overhead, and enhanced the overall reliability of their IT services.
The Challenge: Printing in a Serverless Environment
As Guardian Computer shifted its clients toward modern cloud solutions such as Microsoft Entra ID, managing its traditional printing infrastructure became a significant bottleneck.
Inefficient Management: Maintaining physical print servers for large organizations was becoming increasingly cumbersome and costly.
Complex Job Handling: Managing print jobs across diverse client environments—especially in high-stakes settings like healthcare—required constant manual intervention.
Support Ticket Surge: Difficulties with printer setups and driver management led to a high volume of time-consuming support calls.
Cloud Compatibility: The team needed a solution that could support a serverless architecture without sacrificing essential print functionality.
The Solution: UniPrint InfinityCloud
Guardian Computer deployed UniPrint InfinityCloud (part of the PF 360 Print suite) to provide a streamlined, cloud-based print management experience.
Serverless Infrastructure: Replaced on-premise print servers with a centralized cloud platform, simplifying the overall IT stack for their clients.
Rapid Deployment: Streamlined the printer setup process, allowing for faster onboarding of new users and hardware.
Universal Driver Support: Simplified driver management, ensuring compatibility across various printer brands and models without the "driver hell" typical of traditional setups.
Scalable Architecture: Positioned the MSP to continue expanding its serverless offerings across different industries while maintaining enterprise-grade print reliability.
The Impact: Reduced Support and Higher Efficiency
The implementation of PF 360 Print transformed printing from a frequent source of frustration into a stable, automated background service.
Benefit Category | Impact Achieved |
Support Volume | Achieved a 15% reduction in print-related support tickets. |
Operational Speed | Faster printer setup and configuration for all end-users. |
Client Satisfaction | Enhanced overall efficiency and reliability for high-demand environments like hospitals. |
Future Readiness | Successfully transitioned to a Microsoft Entra ID (serverless) environment. |
"We’re definitely going to be going with Process Fusion for any of our larger clients that have a need for print management."
— Ryan N. Prejean, Network Administrator at Guardian Computer
Streamline Your Managed Print Services
Is your team losing too much time to printer-related support tickets? Download the full case study to learn how to simplify your print infrastructure and move toward a truly serverless environment.
