All Use Cases
Municipal Government Automates Invoice Processing
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The Challenge
Process Fusion and our partner responded to an RFP to digitize invoice processes for a Canadian municipality of 14,000.
The municipality manually processed non-PO invoices using a paper-based system with physical routing and signoffs. Manual, paper-based processes led to poor visibility, errors, long processing times, and significant waste.
They sought a modern solution for digital data capture, storage, and intelligent routing of invoices for approval.
The Solution
The municipal government deployed PF360 Capture Cloud for AP automation, which digitized and automated the capturing, processing, and routing of their non-PO based invoices.
The solution also included M-files to store all invoices in the cloud with 1 TB of storage with a starting allocation to automate 20,000 invoices per year.
The Result
The municipal government automated manual invoice processes, streamlining workflows and allowing staff to focus on higher-priority tasks. Invoices are now verified digitally, routed for manager approval, reviewed, and exported as CSV files to their Keystone ERP.
The modernized digital system reduced AP processing times by 20%, increased productivity by 25%, and cut AP costs by 30%. They are now exploring automating other business areas, like the clerk’s office, for meeting minutes within the platform.
