Process Fusion Support Program

Our highly trained support team have the skills and knowledge to handle all your UniPrint Infinity or CapturePoint support issues, and are ready to help

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Why You Should Consider Using Our Support Program

The Process Fusion support program offers customers a simple and inexpensive way to ensure your purchased UniPrint Infinity or CapturePoint products always perform to maximum efficiency, and you always have access to the most current version of the product, with full budget control. Our highly trained support team have the skills and knowledge to handle all your support issues, and are ready to help.

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Front Line Support Services

Provide full support including best-effort support for other customized solutions

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Product Feature Upgrades

Receive product update roll ups, service packages and solution updates free of charge

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Open Availability

Receive enhanced response time and telephone or email access to our support engineers

Process Fusion Support Packages

Our Process Fusion support program offers a wide range of support for your UniPrint Infinity or CapturePoint products including maintenance & updates, problem resolution, upgrade support, performance & tuning advice, configuration & migration advice, and guaranteed response times.

Professional Support

Our professional support package includes an enhanced response time and telephone or email access to our support engineers.

  • Response Time – 1 Business Day
  • 24/7 Support – N/A
  • Telephone – Yes
  • Email – Yes

Premium Support

Our premium support package includes a dedicated team with 24/7 response time and telephone or email access to our support engineers.

  • Response Time – 4 Business Hours
  • 24/7 Support – Yes
  • Telephone – Yes
  • Email – Yes

Schedule a Consultation

If you would like to learn more about our support packages or pricing, we are here to help. Click below to schedule a meeting time at your convenience.

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