Technical Operations – Systems Engineer

by Joanna Swanson

Systems Engineer – Technical Operations

Office Location: Etobicoke


The Company:

Process Fusion (PFI) is a managed services and cloud application provider of Secure Information Exchange (SIX) and Business Process Automation (BPA) solutions. Our cloud input and output management solutions bridge the gap between the physical and digital world, by converting multi-channel inputs into actionable data, which can then be integrated into any system and further output into physical or digital forms.

Our mission is to help organizations automate critical business processes, exchange information securely, and eliminate the inefficiencies and errors associated with manual and labor-intensive processes.

The PFI crew is comprised of a group of highly technical, young, and energetic individuals.  If you are searching for a corporate culture that promotes innovation and who is constantly exploring ways to incorporate new technologies in software, then this is the company for you.


The Opportunity:

We are seeking a Systems Engineer to join us as a permanent employee.  Reporting to the Director of Technical Operations, this is a Toronto-based role working primarily on ongoing operations and support for our worldwide customers.   In this role, you will play a critical role in monitoring, patching, and supporting equipment, software, and systems. You will ensure that the systems are functioning in accordance with Process Fusion Inc and Customer requirements and is an accepted industry practice.

You are a System Engineer with a passion for making systems work on complex to simple solutions and applications offered by Process Fusion Inc.  You have hands-on experience with operating and support applications or systems in various environments. You have outstanding communication skills to work with customers as well as co-workers, with a logical, structured mindset that demands you approach problems and issues in an organized, well-thought-out manner.


Position Responsibilities:

  • Working with small to medium sized project teams following modern best practices in project management.
  • Work with customers to understand their current processes and pain-points.
  • Playing various roles within a project such as Helpdesk Analyst, Systems Engineer, Systems Analyst, Business Analyst or Project Lead.
  • Preparing documentation for various activities in the project including ongoing operation and maintenance.
  •  On-call and work on scheduled (or ad-hoc) maintenance windows for after business hours work


Minimum Requirements:

  • Successful completion of a post-secondary education with a degree or diploma in an IT related discipline
  • Excellent oral and written English communication skills (French considered an asset)
  • Strategic thinker with the motivation to think through complex issues, remove the roadblocks and innovate multiple solutions
  • Ability to conduct your own research in solving problems
  • Experience in working in an IT support area.
  • Experience working with Microsoft Window Server environments, Linux Servers, on premise or cloud-based including the following technologies: Active Directory, DNS, GPO’s, Exchange or Office online (O365), MS SQL, MS Azure, VMWare, IIS.
  • Experience with more than one of the following Document Management technologies: MS SharePoint, Docushare, Laserfiche or OnBase
  • Experience in working with intelligent capture software considered an asset:  Kofax, Abbyy, Readsoft or others.
  • Experience in working with Networking technology and protocols considered an asset: advanced IP routing, IP telephony, unified communications, virtualization, and storage technologies
  • Basic to Intermediate PowerShell experience is an asset.
  • Some development skills in .NET framework considered an asset.
  • Bilingual (English/French) is an asset


Soft Skills:

  • Innovative and out-of-the-box thinking
  • Excellent networking skills
  • Works with little supervision
  • Enjoys technology



  • Competitive base salary plus bonus based on results
  • Full benefit coverage starting after 3 months, including life, health, and dental
  • RRSP with company participation
  • Tuition reimbursement


Directions to Apply:

Please send us your resume and cover letter telling us why you are going to be great in this role.

[email protected]

Process Fusion Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, race, color, sex, creed, sexual orientation, gender identity, citizenship, disability, family status, or any other protected ground as outlined by the Ontario Human Rights Code.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Process Fusion Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.


Principals only. Recruiters, please do not contact this job poster

Do NOT contact us with unsolicited services or offers