Professional Services -System Engineer

by Joanna Swanson

System Engineer– Professional Services

Office Location: Etobicoke


The Company:

Process Fusion (PFI) is a managed services and cloud application provider of Secure Information Exchange (SIX) and Business Process Automation (BPA) solutions. Our cloud input and output management solutions bridge the gap between the physical and digital world, by converting multi-channel inputs into actionable data, which can then be integrated into any system and further output into physical or digital forms.


Our mission is to help organizations automate critical business processes, exchange information securely, and eliminate the inefficiencies and errors associated with manual and labor-intensive processes.


The PFI crew is comprised of a group of highly technical, young, and energetic individuals.  If you are searching for a corporate culture that promotes innovation and that is constantly exploring ways to incorporate new technologies in software, then this is the company for you.


The Opportunity:


Process Fusion Inc. is seeking a System Engineer to join us as a permanent employee within our Professional Services department.  Reporting directly to the Director of Professional Services, this is a Toronto-based role working primarily on projects with the possibility of travel to various customer sites in Canada and the United States.   In this role, you will play a critical role in the design, integration, and delivery of products or services within a project structure.   Some of the responsibilities include the installation and configuration of applications, the integration of various applications and technologies, providing services in the form of process analysis and testing, al providing support and assistance to customers or internal departments.   With your learned expertise, you will ensure that the system designs that you create, and implement are in accordance with Process Fusion Inc and Customer requirements and that you understand and follow industry best practices.

You are a technically minded person with a passion for designing, implementing, and training customers on complex to simple solutions and applications offered by Process Fusion Inc.  You have some hands-on experience designing and overseeing the delivery of applications or systems in various industries. You have outstanding communication skills and the ability to help in the work of other team members, with a logical, structured mindset that demands you approach problems and issues in an organized, well-thought-out manner.  You are also willing to expand your knowledge outside the technical, and work with customers to understand their needs from a business perspective.  You have excellent written and verbal English skills.

Position Responsibilities:


  • Communicate with end-users to understand project and business requirements and plan the implementation of software and services required
  • Work closely with other engineers within the company to maintain products and services needed for projects to be completed efficiently
  • Work alongside the project team to monitor the progress and implementation of solutions
  • Work closely with the Sales team for solution demonstrations to prospective customers, project effort estimations for quoting, and general support for product information
  • Provide detailed implementation plans for delivery of solutions which include resources, effort, and time needed
  • Create technical specification documentation for solutions implemented for use by other internal teams as well as customers
  • Installation, configuration, and troubleshooting of applications and technologies used in proposed solutions.
  • On-call and Overtime may be required from time to time.

Minimum Requirements:


  • A Degree in Computer Science, Information Security, or a related discipline, or equivalent work experience.
  • Excellent written and verbal English and French skills.
  • Experience working with or intermediate level familiarity with Microsoft Window Server environments, that includes on-premises or cloud-based technologies such as Active Directory, Exchange, or Office online (O365), MS SQL, MS Azure
  • Experience working with or intermediate level familiarity with Networking technology and protocols, such as advanced IP routing, IP telephony, unified communications, virtualization, and storage technologies
  • Basic to Intermediate skill level in programming languages C#, Java, or PowerShell
  • Some experience in working with small to medium-sized project teams following modern best practices in project management
  • Some experience working with customers and understanding business processes and ability to translate to technical needs
  • Ability and desire to play various roles within a project such as Systems Engineer, Systems Analyst, Business Analyst, or Project Lead
  • Excellent writing skills for documenting various activities in the project as well as for passing on information to ongoing operation and maintenance departments
  • Experience working with or basic level understating of Document Management technologies, such as MS SharePoint, Xerox DocuShare, or OnBase – considered an asset
  • Experience working with or basic level understanding of Intelligent Capture software (Kofax, Abbyy, Readsoft, or others) – is considered an asset

Beneficial Qualifications:

  • Certification in IT related discipline
  • Experience working with Document Management technologies, such as MS SharePoint or Xerox DocuShare
  • Experience working with Intelligent Capture software such as Abbyy products or Kofax products
  • Experience working with centralized fax technologies such as OpenText RightFax
  • Excellent oral and written English or French communication skills
  • Strategic thinker with the motivation to think through complex issues, remove the roadblocks and innovate multiple solutions
  • Ability to conduct your own research in solving problems
  • Is willing to be on-call and work on scheduled (or ad-hoc) maintenance windows for after business hours work
  • Have your own car and have a good driving record
  • Bilingual (English/French) is an asset

Soft Skills:

  • Have your own car and have a good driving record
  • Ability to research solutions
  • Innovative and out-of-the-box thinking
  • Excellent networking skills
  • Works with little supervision
  • Enjoy technology




  • Competitive base salary plus bonus based on results
  • Full benefit coverage starting after 3 months, including life, health, and dental
  • RRSP with company participation
  • Tuition reimbursement


Directions to Apply:


Please send us your resume and cover letter telling us why you are going to be great in this role.

[email protected]


Process Fusion Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, race, color, sex, creed, sexual orientation, gender identity, citizenship, disability, family status, or any other protected ground as outlined by the Ontario Human Rights Code.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Process Fusion Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.


Principals only. Recruiters, please do not contact this job poster

Do NOT contact us with unsolicited services or offers