Global Support – Pre-Sales Infrastructure Systems Engineer

by Joanna Swanson

Pre-Sales Infrastructure Systems Engineer – Canada

Office Location: Etobicoke


The Company:

Process Fusion (PFI) is a managed services and cloud application provider of Secure Information Exchange (SIX) and Business Process Automation (BPA) solutions. Our cloud input and output management solutions bridge the gap between the physical and digital world, by converting multi-channel inputs into actionable data, which can then be integrated into any system and further output into physical or digital forms.

Our mission is to help organizations automate critical business processes, exchange information securely, and eliminate the inefficiencies and errors associated with manual and labor-intensive processes.

The PFI crew is comprised of a group of highly technical, young, and energetic individuals.  If you are searching for a corporate culture that promotes innovation and who is constantly exploring ways to incorporate new technologies in software, then this is the company for you.


The Opportunity:

We are hiring an energetic System Engineer to provide pre-sales and technical support to the sales and product marketing team. You will be relied upon being the subject matter expert in a pre-sales capacity for prospects on all UniPrint and Process Fusion products and preparing and giving product demonstrations. You will deliver the company’s compelling value proposition over the phone and in person to IT decision makers throughout North America.

If you are passionate about information technology, have a dynamic and positive attitude, love to travel and meet new people, and most important of all enjoy providing challenging and measurable business solutions, then this is the position for you.


Position Responsibilities:

  • Provide subject matter expertise in a pre-sales capacity for prospects on all UniPrint and Process Fusion Cloud software products.
  • Responding to detail RFI/RFPs
  • Participating in sales calls with account managers and meeting with prospects
  • Preparing and giving product demonstrations
  • Preparing and giving technology and product architecture presentations and documentation
  • Delivery of on-going feedback to product development/management based on prospect or customer interaction, product issues, field deployments and generally observed market trends.
  • Responding to prospect and discussing product enhancements.
  • Continuous improvement and refinement of pre-sales processes and best practice strategies.
  • Oversee customer implementations, and integration. Become main point of contact for clients’ technical issues.
  • Must be prepared to travel. 25-30% of the time. You must be able to get Visa’s to travel internationally if needed.


Minimum Requirements:

  • College graduate or University degree
  • 3 – 5 years of experience in prospect/customer-facing roles involving professional services and/or pre-sales.
  • Excellent communication and interpersonal skills.
  • Self-starter and go getter.
  • Preferably 3-5 years of extensive experience with Microsoft terminal servers, Citrix and or VMWare technologies; or enterprise document management workflow.
  • Excellent computer knowledge including use of Microsoft Office
  • Professional mannerism and presence
  • Excellent organizational skills
  • Fluent written and spoken English is mandatory
  • Bilingual (English/French) is an asset


Soft Skills:

  • Eagerness to learn
  • Enjoy technology
  • Positive attitude
  • High energy & Passionate
  • Self-motivated



  • Competitive base salary plus bonus based on results.
  • Full benefit coverage starting after 3 months including life, health, and dental.
  • RRSP with company participation
  • Tuition reimbursement


Directions to Apply:

Please send us your resume and cover letter telling us why you are going to be great in this role.

[email protected]

Process Fusion Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, race, color, sex, creed, sexual orientation, gender identity, citizenship, disability, family status, or any other protected ground as outlined by the Ontario Human Rights Code.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Process Fusion Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.


Principals only. Recruiters, please do not contact this job poster

Do NOT contact us with unsolicited services or offers