Improve Client-Centric Services at Reduced Costs
As a social and community service provider, you are accountable for your donors’ funding and making an impact on your community. You need a better way to help keep track of client needs, interventions, progress, and outcomes.
Social service programs such as employment assistance, development services, youth and senior support all have unique processes that drive up operational and administrative workloads.
Disconnected technology and processes are interrupting your services from achieving their maximum potential.
We have a deep understanding in social services program delivery and have created a cloud platform that our customers can use immediately.
Digitally Transform Charitable Organizations
for a Bigger Impact
Increase Community Impact
Improving measurable outcomes for both funders and clients to ensure long term operations.
Optimize Funds and Resources
Continually reduce administration costs while maintaining service quality and deliverables.
Streamline Processes
Enable automation to reduce staff workload throughout stages of the client journey.
How Modern Technology Can Benefit Your Social Services
Our solutions include standardized models for client, case, and financial data, allowing for customized workflows and reports to meet individual program requirements.
Minimize internal support and scale internal and external services.
Streamline tracking of client billing, purchasing and payment processes/activities.
50% reduction of auditing times while maintaining 100% pass rate.
Accurate budget forecasting and real time forecasting tools.
Adding operational reporting/client analytics with over 350+ data points to improve decision making.
Managing multiple system users and complex applications with minimal IT resources.
Help Make a Better Community and Create an Impact
Our solutions are helping more than 70,000 individuals and families to receive social benefits and administrating over $300M of social program funds. We’ve also migrated over millions of client and case records into our solutions, providing social services the visibility of client history across all programs on a single platform, enhancing their ability to scale and expand service capabilities.
Advanced Case Management
We have pre-built business workflows tailored for the typical social services cases. Specific workflow stages can be enabled or disabled for your operational needs upon deployment. Workflow progression is moderated by operational conditions so that client cases can be managed consistently and efficiently while key performance metrics are collected for reporting and analytics.
Microsoft Partnership - Ready for use. Get up and running right away
Microsoft is a proponent of technologies for the non-profit sector, promoting the adoption of MS Dynamics 365 CRM, ERP and the MS Power Platform. These technologies are fully interoperable and can completely transform your operations into highly efficient digital processes.
Process Fusion compliments Microsoft products with customized ready-to-use cloud solutions for the non-profit organizations, specializing in case management of social service programs. Small and medium organizations can immediately benefit from our cloud solutions without needing lengthy time and effort to customize for the unique needs of social service programs.
What Customers Are Saying About Us
Michael Borman
Interim IT Manager
"CapturePoint was not only able to offer us a multi-system solution, but one that would integrate with the systems that we had."
Brian Porter
Director, Technology Communications and Facilities
"PFI's professional services and support team is one of the best! They can quickly respond to and solve any type of issues we faced."
Anna Zhang
Associate Director of the PassportONE program
"Process Fusion has also enabled us to digitally transform, by digitizing our payment workflows, improving staff efficiency, and streamlining processes."